Buying from overseas for the first time? We'll get your goods from your supplier's door to yours, and explain every step in plain English along the way. No jargon, no surprises at the border.
From getting your business set up to taking delivery at your door, here's what happens on your first import and where we take care of it for you.
Make sure you have an ABN. If you'll claim back the GST you pay on imports, register for GST too. We'll set you up as a client with the Australian Border Force.
Some goods are banned or need a permit, and many have biosecurity rules. We'll also confirm the duty rate, so you know the landed cost before you place your order.
A three-letter trade term on the invoice (called an Incoterm) decides who pays for freight and insurance, and when the goods become your responsibility. We'll help you pick the right one.
We compare options, book space and arrange pickup with your supplier, wherever they are.
Send us your supplier's documents early. Our licensed customs brokers lodge your import paperwork and manage any inspections.
Once duty and GST are paid, your goods are released and delivered to your door.
The right option is a balance of cost, speed and how much you're shipping.
A 20 or 40 foot container just for your goods. The lowest cost per item when you have enough to fill most of a container. Takes weeks.
Your goods share a container with other shippers, and you only pay for the space you use. Ideal for first imports of a few pallets. Takes weeks, plus time at the depot.
The fastest option, measured in days. Best for urgent, valuable or time-sensitive goods. Costs more than sea.
Door-to-door delivery for samples and small parcels. Goods worth more than A$1,000 still need customs paperwork.
Specialist ships carry anything that can be driven aboard, and open-sided containers handle cargo too big for a standard box.
Tell us what you're buying and when you need it, and we'll recommend the best fit.
Call us on 08 8447 1011, email sales@smith-channon.com.au, or download our free First-Time Importers Guide.